Customer Care

About these terms

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions. We may update them from time to time, and continued use of the site after changes are posted means you accept the updated version.

Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use our website and place an order. If you're under the legal age, you may use the website only with a parent or legal guardian's permission and supervision, and you agree to provide accurate information when creating an account or placing an order.

Using our website

You agree to use the Ekum website only for lawful purposes. You must not use it for illegal or fraudulent activity, provide false information, attempt unauthorised access, upload viruses or harmful code, copy or exploit our content without permission, harass others, or spam, phish, scrape, or otherwise interfere with the website. We may suspend or terminate access for any violation of these Terms.

Product information

We make reasonable efforts to ensure product descriptions, images, sizes, colours, and prices are accurate, but colours may appear different depending on your screen, minor product variations may occur, and availability may change without notice. We may correct errors or discontinue products at any time, and don't guarantee that every listing will always be complete or error-free.

Prices and offers

All prices are subject to change without prior notice. Promotions, discounts, and other benefits may carry additional terms. We reserve the right to correct pricing errors, change or discontinue offers, and cancel an order placed at an incorrect price — any payment already received for a cancelled order will be refunded.

Orders

When you place an order, you agree to provide accurate information, including name, email, phone number, and billing/shipping address. We reserve the right to accept, refuse, or cancel an order for reasons such as product unavailability, pricing or system errors, suspicious transactions, incorrect customer information, or excessive/resale quantities, and will contact you using the details provided at checkout if we do.

Payment

Orders must be paid using the methods available at checkout, and by placing an order you confirm you're authorised to use the selected payment method. Payments may be processed by third-party providers, whose internal systems Ekum does not control. If you notice an unauthorised transaction, contact your bank or payment provider immediately.

Shipping, returns, and refunds

Shipping charges and delivery estimates are shown during checkout, and delivery times may vary based on location, courier service, weather, or events outside our control. Order cancellations, returns, exchanges, and refunds are governed by our Shipping Policy and Return, Refund & Exchange Policy — by placing an order, you also agree to the terms of those policies.

Intellectual property

All content on the Ekum website — including our name and logo, product images and designs, graphics, photographs, videos, written content, and branding — is owned by or licensed to Ekum unless otherwise stated. You may not copy, reproduce, modify, distribute, or commercially use our content without our prior written permission.

Customer reviews and submissions

If you submit a review, comment, photo, or other content, you confirm it belongs to you (or you have permission to share it), doesn't violate anyone's rights, and isn't unlawful, abusive, or harmful. By submitting, you allow Ekum to use, reproduce, and publish that content for business, marketing, or promotional purposes without payment to you, unless otherwise agreed. We may remove content that violates these Terms, and you remain responsible for what you submit.

Third-party services, links, and optional tools

Our website may use or link to third-party services such as payment gateways, shipping providers, or analytics tools, which operate independently under their own terms and privacy policies. Ekum is not responsible for the content, security, or practices of third-party websites or tools, and you use them at your own risk. Any new tools or features we add will also be covered by these Terms unless stated otherwise.

Errors and corrections

Our website may occasionally contain errors relating to product descriptions, prices, discounts, availability, or shipping charges. We reserve the right to correct such errors and, where necessary, cancel or modify affected orders — any payment already made for a cancelled order will be refunded.

Force majeure

Ekum will not be responsible for delays or failure to perform our obligations when caused by events beyond our reasonable control, including:

• Natural disasters, floods, or fires
• War or civil unrest
• Government actions or strikes
• Internet, technical, or power/infrastructure failures
• Courier disruptions
• Epidemics or pandemics

Disclaimer and limitation of liability

We try to keep our website available, error-free, and secure, but do not guarantee this, and you use it at your own risk to the extent permitted by law. To the maximum extent permitted, Ekum will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products, and our total liability relating to a particular order will not exceed the amount you actually paid for it. Nothing in these Terms limits any liability or right that cannot legally be limited or excluded.

Indemnification

You agree to hold Ekum, its employees, partners, and affiliates harmless from claims, losses, or reasonable legal expenses arising from your violation of these Terms, unlawful use of the website, violation of another person's rights, content you submit, or fraudulent activity, to the extent permitted by applicable law.

Account suspension or termination

We may suspend or terminate your access to the website if you violate these Terms, provide false information, or we suspect fraudulent or unlawful activity. You may stop using the website at any time — obligations that arose before termination, including payment obligations, may continue to apply.

Severability and entire agreement

If any part of these Terms is found invalid or unenforceable, the remaining provisions continue to apply. These Terms, together with our Privacy Policy, Return/Refund Policy, and other published policies, form the entire agreement between you and Ekum regarding your use of our website and services.

Governing law

These Terms are governed by and interpreted according to the laws of India, and any disputes relating to them or your use of the website will be subject to the applicable courts and legal authorities in India.

Changes to these terms

Ekum may update or modify these Terms at any time. The latest version is always available on this page, and your continued use of the website after changes are posted means you accept the updated Terms.

Contact us

For questions about these Terms & Conditions, reach us at ekumclothing01@gmail.com or +91 76109 06568 (call/WhatsApp), or write to AAS Studios (EKUM), Murlipura, Sikar Road, Jaipur.